Chosen Solution
Hello, I am writing to ask you about a problem that I have with Acer Aspire E5-571G-52VR. This laptop has Intel Core i5-4210U, GeForce 840M 2GB and 4GB of RAM and is not mine. A few weeks ago it has been cleaned and I installed Windows 7 64bit there. There hasn’t been any problem before yesterday. When owners were using this computer, it suddenly turned down the system itself. When they were trying to turn on this computer, launching screen was shown but after that, there was the blue screen for a second and laptop rebooted system itself. I was trying to reboot the system using repair mode and also trying to install a new system with original CD. It is working for a short time and then everything crashes. What could it be? Is it hardware or software problem? How to solve this? Greetings
Hi @vinciking , Try starting the laptop in safe mode and see if it boots to the desktop OK and then stays on. If it does, then try disabling auto restart on system failure. Shutdown the laptop and then start in ’normal’ mode and see if there is an error message when you get the blue screen.
When using the W7 install disk can you get into the command prompt and see the directory of the C: drive? If not it is probably corrupted. This does not mean it can not be repaired.
