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Hi - I have no idea what is going on. My iphone 7 plus seems to be functional in every way except that it won’t let me make calls or record audio.
I can call out on the telephone but people don’t hear me and I don’t hear them.
I can’t even call out via apps like whatsapp or messenger, it won’t let me dial. The same is true of voice notes, won’t even allow me to start recording. Videos will record but no sound.
If I attach a headset it doesnt change anything.
If, however, I connect to a speaker through bluetooth it DOES let me record a voice note, even though the speaker has no mic.
I feel it must be a software problem since obviously the mic and the top speaker aren’t working. but I have now reset the whole phone and erased all settings and the problem is the same.
I’m very far out of warranty so does anyone have any ideas before i simply have to buy a new one?
This is a common fault on the 7 series. It is caused by flexing and breaks a trace under the audio IC. Most repair shops offer this repair as the audio IC will need to be removed and a micro jumper wire run. Than the IC re-balled and replaced. The usual cost is around $100
I can call people but they can’t hear and I can’t hear them
