Chosen Solution
My phone is hung up properly. I can make outgoing calls but cannot receive incoming. The caller receives a busy signal when calling.
Hi @jillharrington1 , What signal do you get if you disconnect your landline phone from the phone socket and then call your number from another phone? (assuming that you have nothing else connected to the phone line - if so disconnect it as well e.g. another phone, adsl modem etc) Can you hear any noise on the line when you pick up your phone and just dial a digit to break the dialing tone? A good line should be quiet, no static or noise. If you still get a busy signal with everything disconnected from the phone line and your line is noisy (or even if it is not) contact your phone service provider and report the problem. Tell them what you have tried.
Hi @ndduncan If you disconnect everything from your telephone line, what signal do you hear in another phone e.g. a mobile phone, that you are using to call your landline number, ringtone, engaged tone, voice announcement or nothing at all? If you get the engaged signal, voice announcement or nothing at all contact your landline service provider about the problem If you hear a ringtone signal, use a pair of scissors or a screwdriver to short out the two telephone wires in the phone socket in your premises when you hear the ringtone in the calling phone. If the ringtone stops in the calling phone when you do this, this proves that the line is good to the premises and that there may be a problem with the base station or the cord to the base station, if it is a portable phone or the phone itself if it is a corded phone. If the ringtone continues in the calling phone when you do this then there is a problem with the line or you’re not doing it correctly. If you’re sure that you’re doing it right then call your landline service provider about the problem. What is the make and model number of the phone?
