Chosen Solution

Hi, I am unable to make or receive call. My sim and network are ok as I can on a different device. My phone is updated to the latest version, not on airplane or do not disturb mode, has been restored and so has the network, I can receive text. It is affecting calls, video chat and my jack port. Can someone help? Many thanks. Gaelle

You haven’t described your problem properly but if it is only an audio issue it would point to the audio IC. It is a signature fault with this model. If it also has any of the following symptoms it would confirm it. These are the symptoms of audio IC failure on the 7 series. ·         Callers can’t hear you ·         You can’t hear callers ·         Voice memos are greyed out ·         Sound doesn’t record on videos ·         Siri can’t hear you ·         You hear static on calls ·         Speakerphone doesn’t work ·         Phone takes a very long time to boot The audio IC repair requires microsoldering as jumper wires need to be installed.