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When I make calls I cant hear the person that is talking I can only hear them when I put the phone on speaker but they can hear me. I ordered a replacement ear speaker and installed it but it didn’t fix the problem, any ideas as to what could be wrong with it?

Hey Jeffrey claro, I had this issue too, it’s nothing more than your earpiece speaker. Try to put it tighter in it’s socket and maybe it will work. Or someone touched the sensors and they’re damaged. If so, buy a new earpiece speaker. iPhone 6 Earpiece Speaker iPhone 6 Earpiece Speaker Replacement If this not works the sensors at the front camera are damaged, so you have to buy a new front camera with sensor cable. iPhone 6 Front Camera and Sensor Cable iPhone 6 Front-Facing Camera and Sensor Cable Replacement

Have you had the screen replaced? If you have had the screen replaced it is poosible the ear speaker isn’t making the full connection with the ear speaker. If you haven’t had it replaced, and are still under the one year warranty with the device, i’d highly recommend taking it to apple. They shouldn’t charge you anything since it is a defect in the phone. Hope this helps

This is a common problem. You will need to either replace the whole Charging port assembly or if you don’t use the headphone jack just cut it and remove it from the inside after you open the phone.

Simple fix and I have repaired it a hundred times. Pretty sure the problem is that the earpiece speaker isn’t sitting properly in its slot in the screen. You need to remove the bracket that holds the earpiece speaker, proximity sensor, rear facing camera. Pull the camera back and remove the earpiece speaker. Make sure that the opening isn’t clogged with debris by holding it up and looking through that very small earpiece speaker opening at a light source. It should be a little dim but definitely should be able to see light through it. If this is an issue, use alcohol and Q-tips and clean that sucker. If that isn’t the problem, put the speaker back in place making sure you fit the snout of the speaker nicely in the rubber grommet. One way to make sure it’s where it needs to be is this…when it’s where it needs to be it won’t move around when you try to move it laterally. Put everything back together and test it out. If that doesn’t fix it, you need to replace the earpiece speaker. Hope this helps.

Good morning, I have the same problem. I bought the phone used, with non-functioning earpiece. I replaced the earpiece but still does not work. I followed all the advice, but without results.

Make a call but can’t hear the person only on spealer Update (07/22/2016) Make a call can’t hear the person on the phone only on speaker

OMG I just had this problem and the “suck the headphone jack” advice worked instantly. I never would’ve believed it. THANK YOI!

Sucking on headphone jack worked! Took it out of headphone mode.

remove the actual phone app and reinstall worked for me. try a skpe call first and if speaker works off another apo like that its the apps issue not the phone