Chosen Solution
The brush roll will not turn on at all anymore. There seems to be no power getting to it. If I take the stick part off and attach it directly to the canister, it works. Do I need to buy a new stick? Where can I get one?
Hi, It may be that the brush roll drive belt is broken. Here is a link to the ifixit guide to repair / replace the brush roll. The belt is shown clearly in Step 8 of the guide. If it is broken then here is a link to suppliers of the part. Hopefully this is of some help.
You probably won’t need a replacement part. I would start by checking the connections on the female side of the wand. I believe you will find that one more of the connections will have foriegn matter covering the contact points causing the problem. Please make sure your vacuum is unplugged from the power source before you clean the connections. Your welcome!
you have a loose wire in the extension handle part. uplug the vacuum. open up the handle and repair the torn / broken wire. be sure to cover with electrical tape.
I had the same and I contacted shark and they sent a replacement foot part free of charge.
Carrie, did you try The Underestimated answer? I had the exact same problem as you, and when I checked the female connection on the wand it was badly clogged. Cleaned out, and my now works. Good luck.
My shark rocket, blue color. The green light comes on, there’s suction..but the rollers go very slowly. Anyone know why
