Chosen Solution
I bought the phone used. When I try and set it up it wants the old users Gmail and password. I have no idea how to get in touch with the old user. Is there any way around this problem, or am I just SOL.
Hi, Try a hard reset on the phone. (Also known as a master reset) A hard reset will erase all downloaded apps and user data. It will restore the phone to a factory default condition. It will be like when it was new. Before performing a hard reset, ensure that the battery is fully charged. Do not leave the charger connected when performing a hard reset. Remove the external SD Card if any inserted. Here is a link that shows how to do a hard reset. Scroll down to the section which describes how to perform a hard reset using the hardware keys. https://support.t-mobile.com/docs/DOC-30… Be patient, a reset takes a short while to complete.
