Chosen Solution

Hello! I found a problem/issue with JBL Flip 5 bluetooth audio device. Here is my scene:

  1. turn on the JBL flip 5
  2. connect the phone(Xiaomi Note 8 Pro) via Bluetooth to the JBL.
  3. then play youtube or offline music player… Rezults are: the sound is making interruption on each 2 seconds. This is happening only with JBL. After i test it with other bluetooth audio devices(china stuff)  is work perfect. This is strange… I Any solutions? Any help will be super appreciated!

I have the same problem. I tried to connect 3 different phones and a macbook. Sound is interrupted periodically everywhere. Hard reset not help.

This is really weird, i have the same issue when connecting my Macbook to JBL flip5 However when i connect the iphone 8 plus and the ipad it works seemlesly. I had the speaker in service(waiting almost 10 days ) and they gave me a new speaker. I took my Mac and iphone into the store and tested before i picked up the new speaker.Typically that it was working well with both devices. As soon as i got home the problem returned and i was not able to use the mac with the JBL speaker…….. where is the logic???? makes no sense to me. Update (08/24/2020) Problem solved guys……. basically i managed to solve the problem by downloading the JBL connect app on iphone 8plus (version 4.8.10) and updated both the app and the speaker. Make sure that your speaker is connected to the power source :)

I go to store and change for new Flip5. Now it’s ok

Did anyone find a solution to this problem.? I am having the same issues.

Yes, one option is the JBL tehnical service. Could pe a manufacturing problem.

Hello. My Macbook Pro late 2014 bluetooth right after it has been connected to a JBL Flip 5, goes cutting off suddenly and very frequently, like in a radio interference, notably when switching between app pages . It does not happen with my iPhone 7. Is there any means of resetting only the bluetooth software?

Salut Radu, Exact aceiasi problema o am si eu, JBL 5 cu Redmi Note 8 Pro. Ideea e ca face la fel cu orice telefon/laptop. Ai gasit pana acum rezolvare? Multumesc!

Same me here..I really love JBL flip 5 but after 2nd play of music..there is interruptions in each song.. What to do now?

the first charge light keeps flashing, device is not on, does not come on, whether attached to charger or not.

Lucian Moise’s (thanks Lucian!) update from August 2020 worked for me. The fix was found by installing the JBL Connect App on my iPhone then updating the software on the JBL speaker from the app. Good luck :-)

For me the update of JBL flip 4 to v.4.0.0 didn’t solve the issue. However, having ONLY ONE device connected to JBL removes playback interruptions. So check that there are no other phones / computers connected to JBL via Bluetooth.