Chosen Solution
It was working. I had been using it daily with my BOSE Color Link bluetooth speaker. I dropped the tablet on the floor and may have loosened the connection internally. I tried removing the Bluetooth hardware in the control panel and also new drivers and reset the PC, but it still will not sync with my speaker. But it wants to sync it sometimes as a headset, but then tells me ,”Well that didn’t work.” But I also do not know how to open this up to look at the hardware, and if I open it up how to identify the bluetooth bit.
Hi @threedogsmama , What is the model number of the device as there seems to be a few models that have the same model name? Does the WiFi work OK? Usually the WiFi and the BT are combined in the same IC chip on the same module card or if not on a separate removable card from the systemboard, then in the same IC chip mounted on the systemboard and they share the same antennas. Here’s a video that shows the disassembly of the Dell Venue 8 Pro 5830. At 6:40 minutes into the video, the antennas are seen being disconnected from the what I believe to be the WiFi/BT card which is then seen being removed. I can’t quite make out what is printed on the card but if you get this far, the info on the card should help you to find a replacement if the card is the problem and not if it or the antennas are just loose.
