Chosen Solution
I bought my MacBook Pro 2017 in September and after a month or so of use I got my display like in the photo. I called the support and even after all of the possible “software” actions they can’t solve my problem, so it appear to be hardware related. Anyone has something like that? How they solved your problem?
You need to get your system repaired under warranty! You have a backlight driver failure or the backlight within the display is bad. Did you speak with Apple directly? I find it hard to believe they lead you astray here as this is such a new system. If you damaged your system some how I would strongly recommend you buy the AppleCare + option. While it won’t help you if you got your system wet these newer systems are harder to service as there is just fewer replaceable parts which are expensive if you have to get this service out of warranty or service contract. Update (07/15/2019) Good News! Apple has now issues an extended warranty for the 13” models 13-inch MacBook Pro Display Backlight Service Program
I also have a 13’ retina MBP with touch bar. It started with the stage light at the bottom of the display and the next day the screen would’t light up. After chatting with Apple and doing all the software check, I realised that if I opened the laptop slowly it did start, and then I connect it to an external display and the Macbook itself works perfectly. No problem whatsoever. But if I open the top further than 40 degrees, then the display goes black (but the machine keeps on working and displaying in the external screen). The technicians I talked to didn’t have a clue. I took it to an authorised agent here where I live (Uruguay, South America) and they want to replace the whole display at a cost of U$D 600. Of course I said no. I am travelling to the States shortly and will take the computer to Apple and see what happens. I hope they find a solution shortly because this is a late 2016 MBP that I bought early 2017, and not expecting it to have any problems. I have been using Mac for 10 years now and never a problem!
Wow I just had the exact same issue on my MBP Late 2016 with Touch Bar now. This must be a common hardware issue with some of their Late 2016 batches as the pattern is clearly there. I’m just 2 months out of my warranty and guess how much they quote me to fix it? $600. We already paid top dollars for this supposedly premium hardware. Shame on you Apple! They had battery problem right from the beginning with this model but I decided to stuck around to support them. They would be crazy if they think they’ll get more money from me. I’m moving to Dell XPS.
I have a 2016 13” MacBook Pro TouchBar, 4 TB and same issue happened to me last week. I heard Apple products last a long time but I’m not so sure anymore after this.
Same issue here. MB pro 2017
Same issue on a MacBook Pro 2017 15’’, but I’ve spilled 1 drop of cleaning liquid in the bottom of the screen. It started hissing. Had a white spot at the bottom of the screen, it disappeared after 12 hours. The 9 shadows however probably won’t fix themselves. Went to Apple and to other 2 repairs, they told me I have to replace the screen. Will cost about $900 USD, either at apple or at other repairs. I mentioned about the possible cable failure, everyone denied it, said the problem is in the screen, none of them even got to check the actual hardware, they just looked at it. I think I’ll just keep it like this and wait till some other hardware issue pops up.
Ley me know if anyone found a solution. Update: Right speaker is gone too. The liquid drop was on the left part of the mac.
Does anybody have any luck ACTUALLY getting that refund from Apple? I’ve been sitting on my ass for 2 ‘office weeks’ (Mon-Fri, 1-5pm New Zealand Time) now waiting for additional updates from the CS, which is a Product Supervisor. I can only mail him directly and not call so if there still isn’t follow up come friday, I will call up their CS again. >:(
Recently had same problem, brought it to apple store in NYC over presidents weekend. They sent it out and it took about a week and a half to get it back. They fixed it for free even though I had no apple care. I suspected my battery is faulty too but they said I did not qualify for battery replacement program. They clearly had to replace the body as well as it looks brand new and old dents and scratches are gone. I have a 2017 MBP with Touch Bar. I have also had the keyboard replaced twice now. Macs just not made like they used to.
I had same problem, I was not OS for that much guess I bought it June 2019 and didn’t operate continues 11 hours a day. Just last weeks I start using for 11 hours a day basically browsing and trading stuff this issue comes up horizontal lines at bottom and Laptop is too hot.
Guys, I have the same problem! I contact Apple here in Brazil and they gave me the same answer: it is not possible to do a free repair because my MacBook is out of the warranty time. I am very angry with this situation and I am with contact with Specialised Support to find out if they can solve my problem. The guy who helped me said it’s VERY IMPORTANT and HE STRONGLY RECOMMEND for everyone who had the same problem to send it to Apple through the link https://www.apple.com/feedback/ . They need to know that the number os cases increases everyday and it’s NOT a isolated case!
