Chosen Solution
I recently bought a pair of Beatsx earphones. I have charged them, updated software, tried to find if there are any loose cables, attempted a reset on them and still they will not turn on. I know they work because when they are attached to the lightning cable the LED’s light up. It’s when i take it off charge when the problems start. They will not turn on. I hold down the volume down and power button for 10 seconds and it doesnt change anything. Just confused on what i can do.
If you still have the receipt they should be covered by warranty. I’d return them to the shop and ask for a refund. Otherwise you need to contact customer service for repair under warranty.
