Chosen Solution
I replaced my nephews screen because he broke it. His mom is still paying for the phone through her carrier. T-mobile I think. She has all the documents proving she is the owner of the phone and Apple still has not helped out. What can she do. She said she has 4 payments left on it and they are the only owners. If some one out there could give some advice on how to handle this or know who i can have her contact to get this fixed I would greatly appriciate it.
I am assuming you are asking the question because you don’t know the password to the iCloud account. Normally, if you can prove ownership to Apple, they will help you reset the Activation Lock (iCloud Lock). There’s is no other way to remove this lock either via hardware or software. Have you gone to an Apple Store or has this been done via the phone?
